Payment Policy

01. Accepted Payment Channels

Safaricom M-Pesa

Kenya & Regional East Africa

Direct Paybill & Till Numbers
Instant automated STK Push receipts
Instant transaction confirmation

Bank Wire (EFT / RTGS)

Domestic & International SWIFT

Kenya Shilling (KES) accounts
United States Dollar (USD) accounts
Corporate invoice wire transfers

Debit & Credit Cards

Worldwide Online Settlement

Visa, Mastercard, Amex
Bank-grade 256-bit SSL encryption
Zero storage of card credentials

02. Milestone Payment Schedule for Custom Builds

Unless otherwise agreed in your specific Statement of Work (SOW), fixed-price software engineering and growth platform projects follow our standard 3-stage milestone release schedule:

Milestone 1: Project Kickoff & Infrastructure Commitment (50%)

Due prior to sprint commencement. Secures dedicated engineering resources, domain/server provisioning, custom UI/UX design architecture, and database scaffolding.

50% Deposit

Milestone 2: Staging Sandbox & Functional Review (25%)

Due upon presentation of the fully interactive staging application, complete with responsive layouts, AI lead qualification bot test flows, and core business feature demos.

25% Interim

Milestone 3: Production Deployment & Asset Handover (25%)

Due prior to DNS point-over to your live production domain, administrative credentials handover, Git repository transfer, and commencement of the 30-day warranty.

25% Final

03. Retainers & Recurring Support Subscriptions

For ongoing growth partnerships, cloud maintenance, and AI automation management:

Monthly Service Retainers: Invoiced on the 1st of each calendar month, due within seven (7) business days. Covers automated daily backups, security patching, AI token quotas, and continuous conversion rate optimization.
Hosting & Domain Renewals: Domain registration and dedicated cloud hosting servers are billed annually sixty (60) days in advance of expiration to safeguard against domain expiration or DNS blackout.

04. Invoicing, Currency & Taxes

Invoices are issued electronically via PDF accompanied by direct payment settlement links.

Currencies: Clients based within Kenya are invoiced in Kenya Shillings (KES). International cross-border clients are invoiced in United States Dollars (USD) or equivalent agreed major currencies.
Taxes: All invoices clearly itemize applicable statutory taxes (such as VAT or Digital Service Taxes) in accordance with Kenya Revenue Authority (KRA) guidelines.

05. Late Payment Protocols & Service Suspension

Timely payment ensures unbroken engineering momentum. In the event an invoice remains unsettled past the specified due date:

Late Interest: Unsettled balances past fourteen (14) calendar days accrue a late financing penalty of 1.5% per month or the maximum permissible statutory rate.
Staging Suspension: If an interim invoice is overdue past ten (10) business days, staging sandbox access and active sprint development are paused until settlement is confirmed.
Live Service Interruption: For hosting or AI bot retainers overdue past twenty-one (21) days, non-essential API endpoints and bot automations may be temporarily suspended to prevent cloud cost escalation.

06. Refund Policy & Project Cancellations

Because custom software development and AI system engineering involve non-recoverable architectural labor, server provisioning, and dedicated developer allocations:

Initial Deposits: The initial 50% commitment deposit is non-refundable once architectural work, design wireframing, or code scaffolding has started.

Mutual Amicable Cancellation: If a project is cancelled midway by mutual written agreement, UniqueTechCamp audits all delivered milestones and billable hours. Any unexpended funds from prepaid interim stages are refunded to the client within fourteen (14) business days, and all code created up to that point is transferred to the client.

Chargebacks: Clients agree to resolve all billing inquiries directly with UniqueTechCamp billing before initiating card chargebacks. Unwarranted chargebacks will result in immediate suspension of all related software licenses.

07. Billing & Financial Assistance Desk

UniqueTechCamp Accounts & Billing Desk

Financial Administration Unit

Nairobi, Kenya

Billing Inquiries: info@uniquetechcamp.org

Accounts Support: UniqueTechCamp@gmail.com

Direct Billing Line: +254 715 479 955

WhatsApp Accounts Desk: +254 715 479 955

Clear, Predictable, Milestone-Based Billing